FAQs

SHIPPING

HOW LONG WILL MY ORDER TAKE TO BE DELIVERED?
The shipping time will depend on your exact location.
However, it usually takes only 7-14 business days for shipping to USA address and 10-21 business days for other countries.

HOW MUCH SHIPPING COST TO USA ADDRESS ?
Shipping cost is FREE and there is no Hiden fees.

DO YOU CHARGE SALES TAX ?
We never charge any sales tax.

HOW CAN I TRACK MY ORDER?
We will send you the tracking code of your orders to the email that you filled down when placing your orders.
Your can use USPS website to track your package.
Please note that the tracking information will be displayed 2-5 days after you receiving that email.

WHEN WILL MY TRACKING INFORMATION APPEAR?
You should see tracking events within 48-72 hours after you have received the tracking number/ID. The reason for this time lag is that in most cases the first tracking event only shows up once the shipment was handed over to us.

WHY IS MY SHIPMENT STATUS UNCHANGED?
Your shipment may be delayed. Delivery time delays can be due to e.g. weather incidents, customs or backlogs.
Please note that tracking information can be displayed after your order started being shipped.

WHAT SHOULD I DO IF I PROVIDED YOU A WRONG SHIPPING ADDRESS?
In case of providing us an incorrect shipping address, you should contact us immediately and provide us your correct address. We will check whether we can change it for you.
If your order was shipped out, we are really sorry that we are not able to change it for you nor sending you another packet without any fee.

TRACKING SHOWS "RETURNED TO SENDER", WHAT SHOULD I DO?
There are 2 common reasons that make your packet be returned: Your shipping address is incorrect/insuffiecient or you are absence at the time the packet was attempted to deliver.
In cases that your shipping address is not correct, we are not able to take any responsibility since we shipped it out to the address that you provided us and it is not the mistake from our end.

PAYMENTS

HOW CAN I PAY FOR MY ORDER?
We offer safe shopping and accept payment via Paypal, Credit card, Debit card or VISA. So you can choose the most suitable one for you.
HOW TO PLACE AN ORDER?
First of all, visit our store at: https://keterbathseat.com
Choose products that you love, then click "Buy It Now" and "Check out".
Then fill in your information and pay.
That's it! Very easy :)
HOW CAN I MODIFY MY ORDER?
Please note that we are only able to make change to your order if it has not been fulfilled yet. If you want to change anything in your order, please contact us within 24 hours after placing your order.

RETURNS & CANCELLATION

WHAT IS YOUR RETURN POLICY ?
You can return your order in the original packaging for a full refund within 30 days after delivery, as noted below:
To initiate a return, contact our customer service.
The refund will be for the full value of the returned items, unless otherwise noted.
Shipping & return shipping and handling fees will not be refunded.
Credit for returned items will be applied to the payment method that was used to make the purchase.
If the return is due to defective products, inaccurate product descriptions, or an incorrect order, contact our customer service to initiate the return.
In these cases, you may be compensated for the return shipping.

WHAT IF I RECEIVED A DEFECTIVE/DAMAGED ITEM?

In case the item you received is defective, You must contact us within 30 days of receipt of the package and let us know about that.
We always try to bring the best quality product to customers.
However, there are many factors that affect negatively to the quality, especially shipping factor, that make our products be defective or damaged.
If you received a defective/damaged item, please kindly contact us, tell us about your problem and don't forget to attach photos/videos which can clearly show the problem.
There are 3 options that we can offer you, that we will send you a replacement, or you return our product to get a full refund or you can keep the product and we refund you 50%. Please be informed that you can only choose 1 of 3 options above, and it is the final solution for your request.

WHAT IF THE TRACKING INFORMATION OF MY ORDER "RETURNED TO SENDER"?
Step 1: Contact your nearest post office and provide them your tracking number to find out its status.
Step 2: If you can not find out anything, contact our Customer Service department and provide your shipping address again.
Step 3: If the address you provided in the email matches with your shipping address in our system, we are willing to send you a replacement.
If not, it was probably your careless as filled in a wrong address, thus we could not deliver your packet. In this situation, we need you pay some extra fees for sending you a replacement. And this is the only option for you in this situation.

 IF I CHANGED MY MIND, CAN I CAN CANCEL MY ORDER ?
We can cancel only orders that not shipped yet but please note that once you placed your order our system automatically create shipping label so shipping charges are non refundable.

You can send cancellation request no longer than 24 hours after placing your order.